Why This Privacy Policy Matters to You
When you register or use the GGC99 platform, you entrust us with some of your personal information. We do not take this trust lightly. This Privacy Policy is written to explain clearly and honestly what information we collect, why it is needed, how it is used, and what rights you have regarding your data.
This document applies to all users of the GGC99 platform, including the ggc99.fun website, Android and iOS mobile apps, and any related services we offer. By using any part of our platform, you agree to the terms set out in this Privacy Policy.
1. Information We Collect
GGC99 collects the personal information necessary to deliver platform services safely and efficiently. We only collect data that is genuinely required and nothing beyond that.
Information You Provide Directly
- Full name as stated on your official identification document.
- Date of birth for age eligibility verification (18 and above).
- An active email address for account communications and notifications.
- Mobile phone number registered in Malaysia.
- Bank account or e-wallet details for processing deposits and withdrawals.
- Copy of identification documents (MyKad, passport) during the KYC process.
- Bank statements or proof of address when required for additional verification.
Automatically Collected Information
- IP address and general geolocation information for security and compliance purposes.
- Device type, operating system, and web browser version you are using.
- Game session data including login times, games played, and session duration.
- Deposit and withdrawal transaction history within the platform.
- Cookie data and session identifiers to ensure a smooth platform experience.
GGC99 never collects credit card numbers directly. All payment processing is handled by licensed payment gateways that comply with PCI-DSS standards.
2. Purpose of Data Use
Every piece of information we collect is used for clear and legitimate purposes. Below is a summary of the data types and their intended uses:
| Data Type | Purpose of Use |
|---|---|
| Name & Date of Birth | Identity verification, KYC compliance, and fraud prevention |
| Email Address | Transaction notifications, account communications, and password resets |
| Phone Number | Two-factor authentication (2FA) and emergency communications |
| Banking Information | Processing of deposits and fund withdrawals |
| IP Address | Suspicious activity detection and regional compliance |
| Game Data | Platform improvements, fraud detection, and customer support |
GGC99 also uses aggregated, anonymised data for internal analytics purposes to understand platform usage patterns and improve the overall user experience. Data in this form cannot be identified as belonging to any specific individual.
3. Data Sharing & Disclosure
GGC99 does not sell or rent your personal data to any third party. However, there are specific situations where we need to share information with others for legitimate purposes:
Trusted Service Providers
We share necessary data with third parties who help us operate the platform, including payment gateway providers, cloud storage services, and game software vendors. All such third parties are bound by strict confidentiality agreements and may only use the data for specified purposes.
Legal Requirements & Compliance
GGC99 may be required to disclose certain information to authorities when mandated by law, court order, or to comply with regulatory body requirements. This includes investigations related to anti-money laundering (AML) or online fraud.
- Financial regulatory authorities when required by law.
- Payment providers for processing your deposit and withdrawal transactions.
- Independent identity verification services for the KYC process.
- Third-party cybersecurity teams that assist us in monitoring threats.
Important Note: GGC99 will never disclose your personal data to advertisers, marketing companies, or third parties unrelated to platform operations without your explicit consent.
4. Cookies & Tracking Technologies
GGC99 uses cookies and similar tracking technologies to keep the platform running smoothly and to provide you with a more personalised experience.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how users interact with the platform for improvement purposes. Data is collected anonymously.
- Functional Cookies: Saves your preferences such as language and display settings so you don't have to reconfigure them every time.
- Security Cookies: Used to detect suspicious login activity and protect your account from unauthorised access.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the GGC99 platform. The GGC99 mobile app uses device identifiers equivalent to cookies for the same purposes.
5. Your Rights Regarding Personal Data
As a ggc99 member, you have clear rights regarding your personal data. We fully respect these rights and provide straightforward channels for you to exercise them.
Right to Access
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
Right to Rectification
If any of your data is inaccurate or outdated, you have the right to request a correction through your profile settings or by contacting our support team.
Right to Erasure
You may request the deletion of your personal data. Please note that certain data may need to be retained for a specified period for legal compliance purposes.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format (JSON or CSV) for transfer or storage for your own use.
Right to Object to Processing
You have the right to object to the processing of your data for direct marketing purposes at any time. Unsubscribe requests will be processed immediately.
To exercise any of the above rights, you may submit a request via live chat on the platform or contact the ggc99 support team. We will verify your identity before processing any data-related requests.
6. Data Security & Protection Measures
GGC99 continuously invests in security infrastructure to protect your personal data from unauthorised access, disclosure, modification, or destruction.
- 256-bit SSL/TLS encryption for all data in transit between your device and ggc99 servers.
- Encryption of sensitive data stored in databases using the latest industry standards.
- Strict role-based access control — only authorised staff can access sensitive member data.
- Round-the-clock security monitoring by our cybersecurity team, 24 hours a day, 7 days a week.
- Regular penetration testing by independent third parties to identify and address vulnerabilities.
- Encrypted data backups stored at geographically separate locations for disaster recovery.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We therefore encourage you to also take precautions such as using a strong password, enabling two-factor authentication, and never sharing your login credentials with anyone.
7. Data Retention Period
GGC99 retains your personal data for as long as your account is active or as long as it is needed to provide services to you. However, certain legal requirements determine how long some data must be kept.
- Financial transaction data — retained for a minimum of 7 years in accordance with financial compliance and AML requirements.
- KYC verification documents — retained for the duration of the active account and 5 years after account closure.
- Customer support communication logs — retained for 3 years for reference and dispute resolution purposes.
- Game data and platform activity — retained for 2 years after the last activity.
- Marketing data and communication preferences — deleted within 30 days after you unsubscribe or close your account.
Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to you.
8. Contact Us Regarding Privacy
If you have any enquiries, concerns, or wish to exercise your rights regarding personal data, the ggc99 data protection team is ready to assist you.
You can reach us via live chat available 24 hours a day within the GGC99 platform or mobile app. For written privacy inquiries, you may email us at:
[email protected] — dedicated to Privacy Policy enquiries and data rights requests.
We are committed to responding to all privacy-related inquiries within 5 business days. For data deletion or data portability requests, the processing period is up to 14 business days.
GGC99 also welcomes your feedback on this Privacy Policy. If you believe we are not complying with the policies stated here, please inform us so we can take appropriate corrective action.
Join a Platform That Respects Your Privacy
GGC99 is built on a foundation of trust and transparency. Register today and enjoy a safe betting experience with over 500,000 members across Malaysia.